About Medechat

Dr Moss Siddle

Founder of Medechat

There is a crisis in the veterinary industry worldwide. There are record levels of disenchantment soon after graduation, rates of suicide 4x the level of the general population, stressful work environments, demanding pet owners, inflexible and long working hours plus low rates of comparative professional pay.

Dr Moss Siddle, and Australian Vet, has set out to deliver a reliable, functional and user-friendly platform for progressive veterinarians / specialists and customers (pet owners / GP veterinarians) to communicate and consult. Medechat may help to reduce a lot of the pressures encountered as a working vet and/or business owner.

Currently video consultation vets (overseas) are affiliated with insurance companies and are bypassing the regular vets of pet owners. A video consultation can never replace hands-on examination of an ill or injured pet, but Medechat will be useful for assessing remote patients unable to access a veterinarian in person and offers staff flexible hours or work from home.

It will also give pet owners convenient access to professional advice, drive clinic visits and prevent clients from seeking independent video consultation or advice from Dr Google!

Dr Moss Siddle started working in outback Australia as a cattle and horse vet in 1992. He then worked in the UK for 3 years in various large and small animal practices before establishing Dandenong Ranges Veterinary Centre in the beautiful eastern outskirts of Melbourne, Australia. With the advent of smartphones Dr Moss produced a free pet care app in 2012 called VetCheck which has over 10,000 installations. Medechat is how Dr Moss sees the future of veterinary medicine.

Dr Moss Siddle

How does Medechat work?

Medechat is easy for your practice and your clients

Vet nurse using Medechat at desk


Schedule video consultations at any time that suits the practice workflow. Staff can work from home at times that are more convenient for them. Available appointment times and consultation types are managed by you.

Pet owner making a booking


The Medechat button on your practice website allows previously registered pet owners at your practice to easily schedule video consults with your vets. Vet and pet owner receive a text or email confirming the time.

Vet taking a Medechat consultation


At the scheduled time, the consulting vet and the pet owner join the session. The pet is examined by the Vet during the video chat. Payments are made securely through the platform before the consultation.

Happy dog playing with stick in park

Treatment Plan

The pet owner is emailed a summary and a follow up appointment is made if required in-clinic or via Medechat. The vet can also issue prescriptions quickly and easily.

Pet owner and sick dog using Medechat

Record Keeping

Vet history and pet owner notes are saved in Medechat and are e-mailed back to the practice admin for attachment or copy into the patient file in your PMS. The video consultation is recorded and archived.

Happy vet with cat using Medechat


A video consultation can never replace a hands-on examination of an ill or injured pet, but it can be useful for assessing remote patients, triage after hours as well as dental, behaviour, skin and post surgery consultations.

Why use Medechat for tele-health appointments?

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Vet Board Compliant

Medechat is AVA and Vet Board compliant. It also validates a bona-fide VCPR (or VOP in Victoria) no matter where you practice in the world.

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Flexible Features

Your pet owners can book an appointment the same way they book a face to face consult, fitting into your current workflow simply and easily.

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Inclusive Consults

Medechat allows you to assist remote patients and those that can't get to the practice or instances where an in person consult isn't necessary.

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Utilise your Vet Nurses

Medechat gives your vet nurses an opportunity to utilise their skill and training effectively making your practice more efficient and profitable.

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Pet owners will love it

They'll love the convenience of having access to professional advice when they need it, from their usual vet, that is stress free for their pets.

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Medechat is Independent

Medechat is wholey Australian and independently owned and run. We are not affiliated with any insurance companies or suppliers of pet products.

Our Partners

We are adding new partners everyday to bring you the very best veterinary products and special offers available. We are pleased to be partnering with the following organisations and companies.

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