A powerful telehealth platform developed for veterinary practices.

Give your clients a stress free way of getting initial veterinary advice, dental checkups or post surgery or behavioural consults.

Why Medechat is the one to choose?

Medechat telehealth platform was developed to help reduce a lot of the pressures encountered as a working vet or clinic owner and increase vet retention and recruitment - and it’s Vet Board compliant.

Your vets can work flexibly and talk to clients from home or the surgery, perfect for triage and general advice. Imagine being able to talk through a pets discharge with the owner at a quiet time during the day, making pick up time fast and stress free.

Veterinary care, anytime, anywhere.

How does Medechat work?

Medechat is easy for your practice and your clients

Vet nurse using Medechat at desk


Schedule video consultations at any time that suits the practice workflow. Staff can work from home at times that are more convenient for them. Available appointment times and consultation types are managed by you.

Pet owner making a booking


The Medechat button on your practice website allows previously registered pet owners at your practice to easily schedule video consults with your vets. Vet and pet owner receive a text or email confirming the time.

Vet taking a Medechat consultation


At the scheduled time, the consulting vet and the pet owner join the session. The pet is examined by the Vet during the video chat. Payments are made securely through the platform before the consultation.

Happy dog playing with stick in park

Treatment Plan

The pet owner is emailed a summary and a follow up appointment is made if required in-clinic or via Medechat. The vet can also issue prescriptions quickly and easily.

Pet owner and sick dog using Medechat

Record Keeping

Vet history and pet owner notes are saved in Medechat and are e-mailed back to the practice admin for attachment or copy into the patient file in your PMS. The video consultation is recorded and archived.

Happy vet with cat using Medechat


A video consultation can never replace a hands-on examination of an ill or injured pet, but it can be useful for assessing remote patients, triage after hours as well as dental, behaviour, skin and post surgery consultations.

Why use Medechat for tele-health appointments?

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Vet Board Compliant

Medechat is AVA and Vet Board compliant. It also validates a bona-fide VCPR (or VOP in Victoria) no matter where you practice in the world.

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Flexible Features

Your pet owners can book an appointment the same way they book a face to face consult, fitting into your current workflow simply and easily.

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Inclusive Consults

Medechat allows you to assist remote patients and those that can't get to the practice or instances where an in person consult isn't necessary.

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Utilise your Vet Nurses

Medechat gives your vet nurses an opportunity to utilise their skill and training effectively making your practice more efficient and profitable.

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Pet owners will love it

They'll love the convenience of having access to professional advice when they need it, from their usual vet, that is stress free for their pets.

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Medechat is Independent

Medechat is wholey Australian and independently owned and run. We are not affiliated with any insurance companies or suppliers of pet products.

Pricing for Vet Practices

Medechat has researched the most stable platform to provide consistent, reliable video quality for online consultations - and it’s AVA and Vet Board compliant in all Australian states. It also validates a bona-fide VCPR (or VOP in Victoria) no matter where you practice in the world.

Pet Owner with sick Dog Medechatting with Vet

Initial Set-up Fee


(includes 10% gst and merchant fees)

Our team will get your practice set up on the Medechat platform.

No contract, opt out at any time.

Includes all feature upgrades, technical support and marketing materials.

Pet Owners on holiday with sick Dog Medechatting with Vet

Per User Fees


Unlimited Practice Manager, Vet and Vet Nurse Users for FREE

The Medechat Platform Pricing

Medechat Fees


per month

(includes 10% gst and merchant fees)

Discounts apply for IVA and CenSational members.

Includes Medechat platform and prescription templates.

Per consult and prescription fees apply.

Does your practice need after hours support?

Divert your after hours calls to VetCheck 24/7, the vet nurse triage service trusted by veterinary practices across Australia and New Zealand.

Let the highly experienced VetCheck 24/7 Vet Nurses triage your calls. They'll either resolve the issue themselves, divert your client to a video consult with a VetCheck 24/7 Vet or refer them to your chosen emergency clinic. Practices use this service for holiday cover, busy periods and out of hours advice. Call summaries and exam notes are sent back to you and all follow ups are also referred back to your practice. Let our Vet Nurses work for you with the VetCheck 24/7 service.

It’s like having vet nurses on staff 24 hours, 7 days.

The Medechat telehealth platform is included when you sign up to the VetCheck 24/7 service. Pricing for the VetCheck 24/7 service varies depending on your practices level of use.

Pet Owner on Phone to VetCheck 24/7 vet nurses on call

Our Partners

We are adding new partners everyday to bring you the very best veterinary products and special offers available. We are pleased to be partnering with the following organisations and companies.

Explore or Partners

Stay in Touch

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