Simple, Easy to Use and Compliant

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Schedule video consultations at any time that suits the practice workflow. Staff can work from home at times that are more convenient for them. Available appointment times and consultation types are managed by you.

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The Medechat button on your practice website allows previously registered pet owners at your practice to easily schedule video consults with your vets. Vet and pet owner receive a text or email confirming the time.

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At the scheduled time, the consulting vet and the pet owner join the session. The pet is examined by the Vet during the video chat and prescriptions can be written. Payments are made securely through the platform and notes are e-mailed to your practice admin for attachment or copy into the patient file in your PMS. The video consultation is recorded and archived.

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Treatment Plan

The pet owner is emailed a summary and a follow up appointment is made if required in-clinic or via Medechat. If a clinic visit is required, a voucher may be issued to offset the cost of an in-clinic examination within a specified time.

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A video consultation can never replace a hands-on examination of an ill or injured pet, but it can be useful for assessing remote patients, triage after hours as well as behaviour, skin and post surgery consultations.

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VetCheck 24/7

With Medechat Premium you can divert your after hours number to the VetCheck 24/7 Vet Nurses. They will triage your clients problem and resolve it themselves, refer them to VetCheck for a video consultation or send them directly to your preferred emergency clinic.


Benefits of using Medechat

Consult in real time
Treat patients remotely
Instant messaging

Offer your clients after hours assistance with VetCheck 24/7

Divert your phone after hours and let the VetCheck 24/7 Vet Nurses triage your calls. They'll either resolve the issue themselves, divert your client to a video consult with VetCheck or refer them to your chosen emergency clinic. Practices use this service for holiday cover, busy periods and out of hours advice. Call summaries and exam notes are sent back to you and all follow ups are also referred back to your practice. Let our Vet Nurses and work for you with VetCheck 24/7 on Medechat.

It’s like having extra vet nurses and vets on staff 24 hours, 7 days.

Explore VetCheck 24/7

What can Medechat be used for?

  • Initial consultations
  • General advice in and out of clinic hours
  • Triage in and out of hours
  • Assessing remote patients
  • Behaviour problems and treatment plans
  • Advice and treatment plans for skin issues
  • Post surgery follow up consultations
  • Discharge instructions prior to pick up to alleviate busy periods
  • Herd health consults with farmers
  • Equine triage e.g. in colic cases
  • Revisit / follow up wound checks
  • Decreasing unnecessary in-clinic visits
  • Free nurse consults for puppy and kitten advice, nutrition advice, dental checks etc

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