Simple, Easy to Use and Compliant

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Scheduling

Schedule video consultations at any time that suits the practice workflow. Staff can work from home at times that are more convenient for them. Available appointment times and consultation types are managed by you.

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Booking

The Medechat button on your practice website allows previously registered pet owners at your practice to easily schedule video consults with your vets. Vet and pet owner receive a text or email confirming the time.

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Consultation

At the scheduled time, the consulting vet and the pet owner join the session. The pet is examined by the Vet during the video chat and prescriptions can be written. Payments are made securely through the platform and notes are e-mailed to your practice admin for attachment or copy into the patient file in your PMS. The video consultation is recorded and archived.

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Treatment Plan

The pet owner is emailed a summary and a follow up appointment is made if required in-clinic or via Medechat. If a clinic visit is required, a voucher may be issued to offset the cost of an in-clinic examination within a specified time.

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VetCheck 24/7

Offer your clients after hours and emergency video consultations with board certified VetCheck 24/7 Vets. All notes come back to your practice and you receive $15 per consult. It's just like having vets on staff 24/7.

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Complementary

A video consultation can never replace a hands-on examination of an ill or injured pet, but it can be useful for assessing remote patients, triage after hours as well as behaviour, skin and post surgery consultations.

Offer your clients after hours consults with VetCheck 24/7

If your clinic is busy, your clients can still access veterinary advice from a qualified, board certified VetCheck 24/7 Vet through Medechat, meaning they don’t have to go to a different clinic.

Practices can use this service for holiday cover, busy periods and out of hours advice. Exam notes are sent back to you and all follow ups are also referred back to your practice - and you will be paid $15 for each consultation. Let our Vets do the work with VetCheck 24/7 on Medechat.

It’s like having extra vets on staff 24 hours a day, 7 days a week.

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Benefits of using Medechat

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Compliant
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Profitable
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Consult in real time
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Treat patients remotely
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Instant messaging
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Flexible
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What can Medechat be used for?

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  • Initial consultations
  • General advice in and out of clinic hours
  • Triage in and out of hours
  • Assessing remote patients
  • Behaviour problems and treatment plans
  • Advice and treatment plans for skin issues
  • Post surgery follow up consultations
  • Discharge instructions prior to pick up to alleviate busy periods
  • Herd health consults with farmers
  • Equine triage e.g. in colic cases
  • Revisit / follow up wound checks
  • Decreasing unnecessary in-clinic visits
  • Free nurse consults for puppy and kitten advice, nutrition advice, dental checks etc

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Get on board with Medechat and help raise funds for RSCPA Victoria

Medechat is donating 40c from every teleconsult on the Medechat platform to the RSPCA Victoria. Improve the health and well being of your vets and help the RSPCA at the same time with Medechat.

Medechat - official RSPCA Business Supporter

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