Just the opposite. Medechat drives in-clinic visits by allowing lower cost first contact access to professional advice. In a lot of cases a follow up in-clinic examination may be required, or the pet owner may just be seeking general advice that may have normally been sought from the groomer, dog walker, trainer, breeder, etc. At present, during the COVID-19 pandemic a lot of practices (especially those in level 4 lock down) are charging full consultation fees (equal to in-clinic charge) for Medechat video consults and using it as a triage service to determine which cases need to be seen in-clinic. You can if you wish, choose to offset the cost if an in-clinic examination is then required.